Welcome to IconicSX Limited!
These terms and conditions outline the rules and regulations for the use of IconicSX Service and Website.
1. General Information
We are Iconicsx Limited, a company registered in the United Kingdom, under registration number SC796112 and our registered address is 5 South Charlotte St, Edinburgh EH2 4AN, UK.
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Our Contact details and customer service :
ICONICSX Limited
PO Box 11642
AB30 9AQ
email: info@iconicsx.com
Phone: 07767 894640
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Your call may be monitored and recorded for record-keeping, training and quality-assurance purposes.
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By placing an order on our website, you agree to comply with and be bound by the following terms and conditions.
2. Custom-Made Items
All of our wool jumpers and cat clothing are handmade and some are custom-made to order. Each piece is unique, and slight variations in design, color, or fit are part of the product’s charm and individuality.
• Due to the custom-made nature of these items, they cannot be returned. We are committed to ensuring the highest quality of our products, however custom-made orders cannot be returned or exchanged.
3. Sizing
To ensure the perfect fit for your cat, we advise that you measure your cat carefully before placing an order. If you are unsure how to take the correct measurements, please feel free to contact us for assistance.
• We cannot be held responsible if the item does not fit your pet due to incorrect measurements provided at the time of purchase.
4. Custom Orders
As each item is made-to-order and unique, we tailor every piece to your specific requirements. Please note that:
• Orders cannot be canceled once production has begun.
• There may be slight differences between the image shown on the website and the actual product you receive due to the handmade nature of each item and your screen setting.
5. Payments
We accept the following payment methods:
• Major credit and debit cards
• Apple Pay
• Google Pay
• Other payment methods supported by Wix Payments
All transactions are securely processed via Wix Payments using SSL encryption to ensure that your payment information is safe. We do not store payment details on our servers.
6. Returns & Refunds
We accept returns for items in unused and perfect condition if it is not a custom - made item. If you wish to return an item, please follow these guidelines:
• The item must be in its original, unused, and perfect condition.
• Returns must be sent to
ICONICSX Limited
PO Box 11642
AB30 9AQ
• Shipping fees are non-refundable returns are accepter for the 14 days since the 1st delivery attempt.
If the item is returned damaged, dirty, or used, it will be sent back to the buyer at the buyer’s expense.
7. Shipping & Delivery
We offer worldwide shipping, and shipping costs are calculated at checkout based on your location. Delivery times vary depending on your location and the availability of the item.
• We are not responsible for any customs or import fees that may apply in your country.
• Shipping fees are non-refundable.
8. Payment Processing
Payments are processed immediately at the time of purchase, and orders will only be fulfilled once the payment is successfully received. Custom-made orders will enter production after payment is confirmed.
9. Data Protection & Security
We use SSL protection to safeguard all data transferred between your browser and our website. Personal and payment information is encrypted and securely processed through Wix Payments. We do not store payment details on our servers.
10. Intellectual Property
All content on this website, including images, text, and designs, is the intellectual property of IconicsX Limited and is can not be used or reproduced without our prior written consent.
11. Liability
We will not be liable for any loss or damage caused directly or indirectly by the use of our products. It is the responsibility of the buyer to ensure that the product is suitable for their pet.
12. Changes to Terms
We reserve the right to modify or update these terms and conditions at any time. Continued use of the website following any changes indicates your acceptance of the new terms.
13. Contact Us
If you have any questions about these Terms & Conditions, please contact us at info@iconicsx.com
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